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Return Policy

Every purchase from Big Rays is 100% satisfaction guaranteed. If for any reason you are not satisfied with your purchase, simply return it to us by mail or any of our locations and an exchange or refund of the original purchase price will be issued.

Return Instructions:

  1. Please include a copy of your invoice. If you do not have your original invoice please include a letter with your name, address, phone number, and the reason for the return.
  2. Please specify if you would like a return or an exchange. If you are exchanging please include the item, size, and color needed.
  3. Securely package products and mail to: 

Big Ray’s
Attn: Mailorder
507 2nd Ave
Fairbanks, AK 99701