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Customer Service |
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Customer Service
Phone: 1-800-478-3458
Fax: 907-456-2413
Email: weborder@bigrays.com
Mailing Address: 507 2nd Avenue
Fairbanks, AK 99701
Every purchase from Classic Alaska Trading Company is 100% satisfaction guaranteed. If for any reason you are not satisfied with your purchase, simply return it to us by mail or any of our locations and an exchange or refund of the original purchase price will be issued.
Return Instructions:
1. Please include a copy of your invoice. If you do not have your original invoice please include a letter with your name, address, phone number, and the reason for the return.
2. Please specify if you would like a return or an exchange. If you are exchanging please include the item, size, and color needed.
3. Securely package products and mail to:
Classic Alaska Trading Company
Attn: Mailorder
507 2nd Ave
Fairbanks, AK 99701
Shipping
All in-stock orders will be shipped within 72 hours of the order being received. Classic Alaska Trading Co. ships orders by USPS priority mail. Shipments may also be sent UPS or FedEx upon customer request. Please call if you would like a specific carrier. Prices listed are for USPS priority mail within the United States. Prices will vary if a different carrier is chosen.
| Shipping |
| $0-$50.00 | $8.95 |
| $50.01-$75.00 | $10.95 |
| $75.01-$100.00 | $12.95 |
| $100.01-$150.00 | $14.95 |
| $150.01-$200.00 | $16.95 |
| $200.01-$300.00 | $18.95 |
| $300.01-$400.00 | $20.95 |
| $400.01-$500.00 | $22.95 |
International Shipping:
International shipping is calculated per order and is based on actual weight of the final order. Please call us 1-800-478-3458 for a shipping quote.
Shipping COD:
Classic Alaska Trading Co. offers COD (collect on delivery) to customers within the state of Alaska. COD orders must not exceed $700.00. Any orders shipped COD will be charged the following fees for this service:
1. Postal Service COD fee
2. Postage for shipping the package
3. $10.00 handling fee
All COD orders must be collected and paid for within 30 days of notification. Any orders not picked up will be returned to Classic Alaska Trading Co. and the shipping and COD fees will be charged to customers account.
| COD FEE | Amount Required by USPS |
| $0-$50.00 | $5.50 |
| $50.01-$100.00 | $6.80 |
| $100.01-$200.00 | $8.10 |
| $200.01-$300.00 | $9.40 |
| $300.01-$400.00 | $10.70 |
| $400.01-$500.00 | $12.00 |
| $500.01-$600.00 | $13.30 |
| $600.01-$700.00 | $14.60 |
| $700.01-$800.00 | $15.90 |
Classic Alaska Trading Company Privacy Policy
Effective Date: 7/1/2011
Classic Alaska Trading Co. values your trust and understands how important it is to maintain your privacy. The policy below explains what information we collect, use, and disclose by Classic Alaska Trading Company. If you have any questions or concerns about our policy, please contact us at 1-800-478-3458
Personal Information Collected
Classic Alaska Trading Co. collects personal information for your order to provide the best customer service possible, communicate promotional offers, and any other service we feel would be of interest to you to improve your shopping experience.
Purchases: When ordering online, over the phone or mail order, we ask for your name, address, phone number, email, and payment information.
Catalog Requests and Email Updates: When requesting a catalog we will collect a name, address, phone number, and email. Customer emails are used by Classic Alaska to communicate promotions and product news. You can subscribe or unsubscribe at any time for catalogs or email updates by calling 1-800-478-3458.
Automatically Collected Information: Classic Alaska receives information automatically anytime you access our site or use our services. When accessing our website we collect; IP address, type of browser being used, access time, length of visit time, and the page you visited before accessing our site. This information is not personally identifiable. If you do not want this information collected you may place orders by mail or phone.
Use of Personal Information
Classic Alaska uses your personal information we collect from you to provide superior customer service. We use it to process and deliver products and services that are requested by you the customer. We may also use your automatically collected information to improve our site or services.
Sharing of Personal Information
Classic Alaska Trading Co. does not sell, trade, or share any of your personal information with any outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you as long as those parties agree to keep the information confidential. Your personal information will be securely kept to provide you with prompt service in the future.
Changes to this Policy
Classic Alaska Trading Co. may change this policy at any time. If we do make any changes to this policy you will be notified by the “effective date” at the top of the page.
